Tools For Troubleshooting USB Problems
Here are some tools may help in troubleshooting any USB problems:
USB Tree View:
This USB Device Tree Viewer, built by Uwe Sieber, is based upon the Microsoft "USBView" sample application found in the Windows Driver Development Kits.
It is a better tools as it provide:
- Informations from the Windows Device Management are collected and matched with the found USB devices; Therefore UsbTreeView can show the child devices, including drive letters and COM-ports
- Extended USB information available under Windows 8 and 10 (taken from the latest USBView sample application)
- Extended information about host controllers
How to use USB tree view?
1. Please download the USBtreeview software here according to your Windows OS version:
Windows System Version: |
Download Link:
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Windows OS 32-bit edition: | |
Windows OS 64-bit edition: |
2. Extract the software from the zip file.
3. Install the "UsbTreeView.exe" application by double-click it.
![install USBtreeview](https://cdn.shopify.com/s/files/1/0227/6366/7531/files/install_480x480.png?v=1623140615)
4. Save the XML report onto your computer.
![Save USBtreeview Report](https://cdn.shopify.com/s/files/1/0227/6366/7531/files/SaveXMLfile_480x480.png?v=1623140691)
5. Now you will be able to locate the XML report from the place you saved the file. Please send the file to atolla support team by sending us an email.