Atolla provides a straightforward warranty that is processed in the most hassle-free way possible. Atolla customer service is always easy to reach via firstname.lastname@example.org.
30-Day Money-Back Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days of the date. Once the returned item arrives back in atolla’s warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, atolla refunds the cost of the product itself
Returns may be rejected if the product does not meet the above requirements
Warranty Claims for Quality-Related Issues guarantee expire 30 days after opening a warranty claim.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by atolla or authorized resellers are covered by a 12-Month warranty, starting from the date of purchase. Extended 2-year-warranty could be activated
immediately when you register your product.
Warranties on products are void after having been exchanged or refunded.
What is required:
- Buyer must provide the order number, date of purchase
- Necessary information or visible proof depicting the defect are required.
- It may be necessary to return the item for quality inspection
- Buyer contacts atolla customer service: email@example.com;
- Buyer provides the order number, date of purchase;
- Buyer provides necessary information or visible proof depicting the defect
- Given defect confirmed, atolla will provide an exchange or refund directly.
Not Covered under warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non-quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers
atolla is not liable for:
- Loss of data incurred from the use of atolla products