Warranty

The atolla company provides a warranty of 18 MONTHS limited warranty for its products against defects in material and workmanship.

During this period, we will repair or replace any product which proves to be defective. However, we will not warranty any product which has been subject to improper freight handling, shipping abuse, improper installation or unauthorized repair.

The warranty will not cover products installed with components not approved by atolla.

If you discover a defect, please send an email to request a REPLACEMENT OR REFUND to support@atolla.us, and we will respond to you as soon as possible. Or contact us at www.atolla.us.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Where to download the newest driver for atolla hub
Basically, atolla hubs don't require any driver to work successfully with Windows/MacOS/Linux. However, atolla 3-Port hub with Ethernet Port (CH-301) may require the newest driver for the network adapter. Please refer to this blog for downloading: http://www.atolla.us/guide-atolla-usb-3-0-ethernet-hub-ch-301/
How can I contact you?
No matter where are you from, you can always contact directly via this email: support@atolla.us. We are monitoring this email and reply to customer regularly.
What is the warranty period of atolla product?
We are initially providing 12-Month Warranty service for all atolla products. However, you can always extend your warranty period up to 2-Years! Just sign up this form to activate it:

What if I want to do a review for atolla products
Welcome to atolla "Social Influencer  Program", please contact us via this email: support@atolla.us to learn more about our detailed project.
What exactly happens after ordering?
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Do I receive an invoice for my order?
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